Insurance Claim Procedure

The process of filing and the Insurance claims process as a whole is quite simple. You simply fill out the claim that there are reports and complete the required documentation, the Insurance team will further analyze the claim in accordance with the existing condition coverage. The main thing to ensure is the loss you experience is guaranteed in the policy.

Type of Losses

For the insurance of motor vehicles and heavy equipment, you may experience the following types of losses:

1. Losses in part (Partial Loss)

Partial loss of coverage the insured object, where the loss is not more than 75% of the sum insured. This loss may occur due to loss (Partial Loss Stolen) or collision (Partial Loss Accident) or by events that are guaranteed in the policy.

2. Losses Total (Total Loss)

Losses in total on the coverage of the insured object, where the value of the loss reaches 75% of the sum insured. This loss may occur due to loss (Total Loss Stolen) or collision (Total Loss Accident) or event that is guaranteed in the policy.

For non-motor vehicle insurance, you may experience a kind of loss like that is guaranteed in the policy, therefore, ask that you carefully read your insurance policy.

Claim procedure

Here's an explanation of the Insurance claims process, both automobile insurance and non-motor vehicle insurance:

1. Report it losses you may experience within 5 days after the loss. Reporting claims you can do via:

1. Came straight to your nearest Insurance Office,

2. Calls to the office nearest Insurance services

3. Send SMS to SMS Channel

4. Visit our website and immediately fill the available Claim Report Form.

2. Prepare reporting documents in accordance with the type of loss that you experience (see Supporting Documents List of Claims). Immediately submit a complete claim documents submitted for claims can be processed.

3. Some types of claims require the survey of the objects insured. This is intended to identify clearly the cause of the loss and as a process of total estimated losses to the customer.

4. After all the documents and complete claims data, Adira Insurance team will further analyze the existing claims. This is intended to determine the value of compensation and compensation process to be traversed.

5. The process of indemnity made in accordance with the type of loss suffered. For example, for motor vehicle insurance with partial loss accident types of damages, so the process of replacement of the harm done by way of repairing damage in the shop partners.

Claims Documents Needed

For all types of claims that you submit, you are required to pour chronological Loss Report Form which will be provided by the Insurance officer. For approval, you must sign the form.

To Heavy Equipment, supporting documents reporting the claim is as follows:

1. News events

2. Chronology of events

3. Photo damage

For other supporting documents refer to the policy of each type of insurance.

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